Frequently Asked Questions

Yes. You'll have the same dedicated domestic cleaner each visit. If your regular cleaner goes on holiday or is off sick, we proactively manage a temporary replacement — always a fully vetted, DBS police-checked local cleaner, never a stranger.

Every cleaner is vetted at their own home before being matched with a household. We check: identity, proof of address, employment history, personal references, eligibility to work in the UK, and complete a full DBS police check. Only 1 in 10 applicants make our team.

Yes — every single cleaner is DBS police checked. These checks are completed and verified before the cleaner is matched with a household, never afterwards.

Yes. Every clean is covered by our comprehensive £2 million public liability insurance policy for accidental property damage, giving you complete peace of mind.

Our flat rate for regular weekly or fortnightly cleaning is £21.95 per hour, with a minimum booking of 2 hours per visit. For one-off spring cleaning, we offer a fixed package of £150 for 5 hours of thorough, top-to-bottom cleaning. There are no registration fees or hidden agency costs.

No. We specialise exclusively in regular weekly and fortnightly domestic maintenance cleaning, and one-off spring cleaning. By focusing solely on regular home care, we keep our service standards exceptionally high and our cleaners consistent.

You do. Your cleaner uses your own cleaning products, vacuums, and mops. This ensures you control exactly what chemicals are used in your home (important for allergies and children) and completely eliminates the risk of cross-contamination from other households.

That is entirely up to you. Many clients are home during the clean, while others prefer to be out. Once trust is established, most clients choose to provide a spare key or use a key safe, which we handle under secure, insured key-holding guidelines.

Not at all. We match pet owners with domestic cleaners who are comfortable around dogs, cats, and other animals. We will note down your pet's name and any special instructions prior to matching.

If your regular cleaner is unavailable due to illness or holiday, we can arrange a temporary replacement cleaner who is also fully vetted and DBS police checked, so your cleaning routine remains uninterrupted.

We cover Wokingham town and the surrounding areas including Bracknell, Crowthorne, Finchampstead, Binfield, Warfield, Winnersh, Barkham, Sindlesham, and Winkfield. Our postcode coverage includes RG12, RG40, RG41, RG42, and RG45.

Simply fill in our online quote form, call us on 020 8088 6260, or send us a WhatsApp message. We'll discuss your home, your routine, and your priorities, then match you with a vetted local cleaner. The whole process takes just a few minutes.